FREQUENTLY ASKED QUESTIONS
DESI CHATKARA is an online food delivery service that connects you to home kitchens, anywhere around DELHI! Forget the hassle of cooking for yourself, and let someone else make the food and deliver it straight to your door. Simply log onto our website www.desichatkara.com and place your order. We’ll send you a text to confirm what your delivery/pick up time is, and soon enough you’ll have a delicious stress-free meal.
DESI CHATKARA knows you are hungry, so we strive to get your food to you as soon as possible. Most deliveries will arrive in under an hour. However, remember delivery time can be influenced by the home kitchens ability to prepare your food, weather and traffic conditions.
If you require a specific lunch time delivery or a large order, we suggest that you give us a 24-hour notice. It is helpful to ensure you get an awesome experience.
Sure! In order to stay updated on the status of your order, please choose TEXT or EMAIL NOTIFICATIONS when you create your DESI CHATKARA account.
One of our awesome DESI CHATKARA riders will deliver it right to your door! Remember, they work for tips. So, if they did an awesome job, please show your appreciation.
Absolutely. In fact, DESI CHATKARA encourages advanced orders to ensure you get your delivery at your desired time. Simply select your desired delivery time when you start your order. This will allow you to create your order hours, days or even weeks ahead of time.
Our minimum delivery fee is Rs. 40.00. But it varies by home kitchens. We have a tier fee system in place, so the closer you are to the home kitchen, the cheaper it will be.
If you’ve received an order and want to let your fellow HOME KITCHENS know about your experience, check out the review section via the link in the follow-up email you’ll receive after ordering, or by checking out your “past orders” on the website.
Getting your food to your face should be easy, so paying for your food needs to be easy too. DESI CHATKARA accept all the major online payment methods. This means you can use DEBIT/CREDIT CARD, UPI, NETBANKING.
DESI CHATKARA takes the security of its customers very seriously. Our high-tech security system ensures that your card details aren’t shared with anyone else including the home kitchens.
You’ll get an SMS within 5 to 10 minutes of ordering that will give you an estimated time of your order completion.
It could simply be that the home kitchen is super busy and hasn’t quite got to accepting your order yet. If you’re worried, don’t fret, log in to your account and double check that we have the right phone number (so that someone else isn’t getting your confirmations texts) and then give us a call at 8135865653 to check if we’ve got the wrong number or you need any more help.
Rejection is never great, so DESI CHATKARA works really hard with its kitchens to get as many orders accepted as possible. Sometimes a rejected order may look like payment has gone through, but don’t worry, it was voided and is simply pending with your bank. This may take 1¬5 business days so it’s best to give the bank a call if you have any questions. As always, we’re here to help if we can – give us a call at 8135865653 with any questions.
If you’re not happy, DESI CHATKARA is not happy. Our partner kitchens do a great job of preparing and delivering orders on time, but sometimes unexpected things get in the way. If your tummy rumbles are getting louder with every tick of the clock, give a call at 8135865653. So we can track down your food.
Oh no! We’re sorry to hear that. Our kitchen chefs work really hard to provide you great food, so they’re keen for your feedback. Call us right away at 8135865653 and our team is always happy to help you out.